"...extremely convenient with the least amount of parent concerns and complaints of all the years..."
Frequently Asked Questions
Following are answers to these Frequently Asked Questions about our program:
- How much does your basic lunch cost?
- When are the menus posted?
- How much time do I have to place my order?
- How many weeks are included in one order?
- Is there a minimum amount that I am required to order?
- If my child is absent on one of the days that lunch was ordered, will I get a refund?
- My child doesn’t like one of the meals, can I switch to another selection?
- How do I change an order during the ordering period?
- Do your lunches include drinks?
- How can I register multiple children on your website?
- How do I get a password for your system?
- I forgot my password, can I have it re-sent?
- My child’s teacher or grade level is incorrect, how can I change it?
- Why do I not receive the email reminders or responses to help requests?
- My child is allergic to some food items, who can I talk to about ingredients in the lunches?
- Is Schoolhouse Fare available in other cities?
- How much does your basic lunch cost?
- The basic lunch price starts at $3.00; sales tax will be added. Since it is an á la carte menu, the amount that you spend depends on the number of items, and the portion size of the items, that you select. Each item is priced individually and is noted on the order form.
- When are the menus posted?
- The monthly menus are posted mid-month prior to the start of the lunch period. Email reminders are sent to each registered account prior to the posting date and before the due date.
- How much time do I have to place my order?
- You have one week (7 days) to place your order.
- How many weeks are included in one order?
- You place your order for a whole calendar month. The exception will be that December and January will be combined due to the holidays.
- Is there a minimum amount that I am required to order?
- No, there is no minimum.
- If my child is absent on one of the days that lunch was ordered, will I get a refund?
- Unfortunately, we cannot give refunds for missed days. In the case of extended school closings or prolonged illnesses, credits will be given for future lunches.
- My child doesn’t like one of the meals, can I switch to another selection?
- Once an order has been submitted and processed no cancellations or changes are accepted. Please submit your comments about the lunch to info@schoolhousefare.com. You have the opportunity to select a different item the next month.
- How do I change an order during the ordering period?
- If you have placed an order and have not submitted payment during the open ordering period, you can access your account and make revisions to your lunch order.
If you have placed and paid for an order and wish to make changes during the open ordering period, please contact us at info@schoolhousefare.com. We will assist you in revising your order. - Do your lunches include drinks?
- Milk is an additional side item on the menu.
- How can I register multiple children on your website?
- More than one child can be registered within each family account within the same school. Their names/grade/home room will be listed individually under the family account using the same password.
- How do I get a password for your system?
- If your school is participating in our lunch program, you register online and create your own password. First time users can click here to register.
- I forgot my password, can I have it re-sent?
- Yes, from the Schoolhouse Fare Ordering home page click on the “Retrieve My Password” link. Your login password will be sent to you through email.
- My child’s teacher or grade level is incorrect, how can I change it?
- Please send your requested change to info@schoolhousefare.com. In your request, please send your family acount name, email address, your child’s name, correct teacher or grade information and the school name.
- Why do I not receive the email reminders or responses to help requests?
- Spam blockers can prevent our email from being received. Please add the following email addresses as acceptable sites: info@schoolhousefare.com and support@schoolhousefare.com. If you do not receive an email response from your email request within 24 hours, please contact us at (843)297-8030.
- My child is allergic to some food items, who can I talk to about ingredients in the lunches?
- Please contact us for the individual restaurant's contact person to inquire about ingredients and allergies. Nutrition information is also available on most of our restaurants' web sites. You can connect to those sites via our Menu page.
- Is Schoolhouse Fare available in other cities?
- Yes, the Schoolhouse Fare lunch program can be implemented into schools in additional cities. If you are interested in your school having the Schoolhouse Fare lunch program, please contact us at info@schoolhousefare.com or (843) 297-8030.