Frequently Asked Questions

Following are answers to these Frequently Asked Questions about our program:

• How do I register and begin using Schoolhouse Fare?
• What if my school doesn't participate?
• What regions do you serve?
• What is the time period required to implement the program into the School?
• Who prepares the meals?
• Are the lunches nutritious?
• When are the menus posted?
• How much time do I have to place my order?
• How many weeks are included in one order?
• How can I view my school?s lunch menu?
• What forms of payment do you accept?
• If I pay by personal check where do I send my check for payment?
• Can I store my credit card?
• Is there a minimum order fee?
• What do you do with my transaction?
• How secure is my online transaction?
• Do I need a specific browser to use this program?
• Is there a Service Fee for using this program?
• Who do I call if I have any questions about the food service?
• My child is allergic to some food items, who can I talk to about ingredients in the lunches?

• How do I register and begin using Schoolhouse Fare?
  Please refer to the parent instructions provided to your school by Schoolhouse Fare. If you did not receive instructions please contact us at info@schoolhousefare.com.
• What if my school doesn't participate?
  If your school has not signed up with Schoolhouse Fare, you will not be able to use this service. Please contact your school's lunch program coordinator or PTO and ask them to contact us for more information on how to sign up.
• What regions do you serve?
  Schoolhouse Fare's lunch program is currently in schools located in Florida, Indiana, and South Carolina. The program can be implemented in additional cities throughout the United States where we have participating restaurants.
• What is the time period required to implement the program into the School?
  The Schoolhouse Fare lunch program can be implemented into the School at any time during the year even after the school year has begun. It takes 4 to 6 weeks to set up the program and to begin the monthly ordering process.
• Who prepares the meals?
  Established quality restaurants prepare and deliver the lunches to the school.
• Are the lunches nutritious?
  Schoolhouse Fare's menus are transfat free. The menu items have been reviewed by a nutrition expert so that the menu includes nutritious offerings with popular lunch choices.
• When are the menus posted?
  The monthly menus are posted mid-month prior to the start of the lunch period. Email reminders are sent to each registered account prior to the posting date and before the due date.
• How much time do I have to place my order?
  The ordering period is normally open for seven to ten days so that you can place your order.
• How many weeks are included in one order?
  You place your order for a whole calendar month. The exception will be that December and January will be combined due to the holidays.
• How can I view my school?s lunch menu?
  Once you have signed in you can view the monthly or daily menu on the Order page. Click the "Menu at a Glance" link at the top of the calendar to view the monthly menu or click on each date of the calendar to view the daily menu of each week.
• What forms of payment do you accept?
  We accept Visa, MasterCard, Discover and bank check cards with a Visa or MasterCard logo. We also accept personal checks.
• If I pay by personal check where do I send my check for payment?
  Make checks payable to Schoolhouse Fare and mail to 919 Kushiwah Creek Drive, Charleston, SC 29412. Your payment by personal check should be sent within 2 days of placing your order. Any check that is returned from the bank unpaid for any reason will be subject to a $25.00 returned check fee.
• Can I store my credit card?
  No, Schoolhouse Fare does not store credit card information for use on future purchases. We do store the account address and personal information on the payment page so that you only need to enter the credit card information at each checkout.
• Is there a minimum order fee?
  A minimum order fee may be assessed for total monthly purchases that are under $15.00
• What do you do with my transaction?
  We use it solely to conduct business on your behalf for school lunches purchased by you.
• How secure is my online transaction?
  The highest available - we offer 128 bit encryption with SSL / secure socket layer. Our site security is provided through Global Sign, one of the most trusted names in SSL Authority. Additionally, our order page and payment processor is through Cybersource Corporation which is secured by an Entrust SSL certificate with encrypted data security.
• Do I need a specific browser to use this program?
  For full functionality and best viewing, use one of the following browsers: Internet Explorer 7 or higher, Firefox 3.0 or higher, Safari 4.5 or higher
• Is there a Service Fee for using this program?
  There is no service fee to use our program.
• Who do I call if I have any questions about the food service?
  If you have any questions regarding your food service or the online ordering system, please contact Carol or Bradley at info@schoolhousefare.com or 843-297-8030.
• My child is allergic to some food items, who can I talk to about ingredients in the lunches?
  Please contact info@schoolhousefare.com for the individual restaurant's contact person to inquire about ingredients and allergies.

If your question was not answered in our FAQ's, please send an email to info@schoolhousefare.com.