Schoolhouse Fare - Choice Lunches Delivered to Your School

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Frequently Asked Questions

Following are answers to these Frequently Asked Questions about our program:

How do I register and begin using Schoolhouse Fare?
Please refer to the parent instructions provided to your school by Schoolhouse Fare. If you did not receive instructions, please contact us a lunchinfo@schoolhousefare.com for the school password or contact your school office.
What if my school doesn't participate?
If you school has not signed up with Schoolhouse Fare, you will not be able to use this service. Please contact your school's lunch program coordinator or PTO and ask them to contact us for more information on how to sign up.
When are the menus posted?
The monthly menus are posted mid-month prior to the start of the lunch period. Email reminders are sent to each registered account prior to the posting date and before the due date.
How much time do I have to place my order?
The ordering period is normally open for seven to ten days so that you can place your order.
How many weeks are included in one order?
You place your order for a whole calendar month. The exception will be that December and January will be combined due to the holidays.
I forgot my password, can I have it re-sent?
Yes, from the Schoolhouse Fare Ordering home page click on the “Forgot User Name or Password” link and a new temporary password will be sent to your email. You can also contact Support at support@schoolhousefare.com or (843) 297-8030.
How do I add additional students at a later date?
Students can be added by going to the "Profiles" link in your account, once you have signed in.
How can I view my school's lunch menu?
Once you have signed into your lunch account, you can view the menu through the link on the lunch order system's Home page or click the "view school menu" link at the bottom of the calendar.
I have more than one child, so can I pay for all of their lunch orders at once?
Yes. Schoolhouse Fare provides a customized shopping cart that allows you to order for multiple students and pay the grand total at checkout.
What forms of payment do you accept?
We accept Visa, MasterCard, Discover and bank check cards with a Visa or MasterCard logo. We also accept personal checks.
How can I view the lunches I have purchased?
After you sign in and select your child's name, you will automatically see a calendar with the lunches you have already purchased for that child. Additionally, you can select the Order History tab to view purchases. Simply click the small red arrows to view the details of each order.
Can I view my payment history?
Yes. Please go to the Order History tab once you have signed in.
Can I change or cancel lunches that have already been purchased?
Orders can be changed or canceled if you are within the order period.
What is the policy for receiving a refund for lunches that have already been purchased and not used?
Credits are typically not issued for missed lunches due to illness without 48 hours notices. In the event of a prolonged illness or family emergency, contact Schoolhouse Fare. Credits issued by Schoolhouse Fare and not used to purchase additional meals can be refunded by submitting a request to support@schoolhousefare.com. Please note credits will only be processed within the current school year and will not carry over into the following school year(s).
Will you share my personal information?
No. Please refer to our Privacy Policy for more information
What do you do with my transaction?
We use it solely to conduct business on your behalf for school lunches purchased by you.
How secure is my online transaction?
The highest available – we offer 128 bit encryption with SSL / secure socket layer. Our site security is provided through Global Sign, one of the most trusted names in SSL Authority.
Is there a Service Fee for using this program?
There is no service fee to use our program.
What happens if I select meals but do not process my payment?
Orders left in the shopping cart will NOT be processed or delivered to the student. They will remain in the cart until you purchase them and will be automatically removed once dates are outside of the ordering deadline.
If I pay by personal check where do I send my check for payment?
Make checks payable to Schoolhouse Fare and mail to 919 Kushiwah Creek Drive, Charleston, SC 29412. Your payment by personal check should be sent within 2 days of placing your order.
Who do I call if I have any questions about the food service?
If you have any questions regarding your food service or the online ordering system, please contact Carol or Bradley at support@schoolhousefare.com or (843) 297-8030.
My child is allergic to some food items, who can I talk to about ingredients in the lunches?
Please contact support@schoolhousefare.com to receive the individual restaurant's contact information to inquire about the ingredients in the lunch items.
Is there a minimum order fee?
A minimum order fee may be assessed for purchases under $15.00.
Why have I not received my confirmation e-mail?
Please confirm the following information:
  1. Verify that you have entered the correct email address during registration.
  2. Please check your "Junk Email" or "Spam" email folders.
  3. If you are unable to find your confirmation e-mail, please contact Carol or Bradley at Customer Support via e-mail at support@schoolhousefare.com or via telephone at 843-297-8030.
  4. Please add the following addresses to your email address book to prevent them from being blocked: lunchinfo@schoolhousefare.com and support@schoolhousefare.com.

If your question was not answered in our FAQ’s, please send an email to support@schoolhousefare.com.

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